GlennBfromOz
Member
Recently, I set about replacing the damaged cables leading from the two plugs in my 12-y-o Zulu 1. The project immediately went off the rails while disassembling the case of the control box, as the tiny volume sliders popped out and bounced off my bench, never to be seen again. If you can no longer control the audio volume, it makes the headset pretty much useless.
So, a distress email to Lightspeed support. At this stage the neatest solution seemed to be a whole new control box with cables included. But, no: the original Zulu is no longer supported, so you can't get spares for it, and it's not compatible with the controller for the newer models.
But, they said, if all I needed were the sliders, they could indeed send me those. I pointed out that this mightn't work, as USPS doesn't post to Australia, and the cost of parcel freight would be ridiculous. Oh, don't worry about that, they replied.
4 days later, the UPS truck rolled up and deposited a box with several sets of sliders, at no cost to me. In the meantime I'd fixed the cables, so I now have a fully functioning headset again.
This is outstanding support for an old, long superseded product. When the current headset eventually breathes its last, the choice of a replacement will be easy.
So, a distress email to Lightspeed support. At this stage the neatest solution seemed to be a whole new control box with cables included. But, no: the original Zulu is no longer supported, so you can't get spares for it, and it's not compatible with the controller for the newer models.
But, they said, if all I needed were the sliders, they could indeed send me those. I pointed out that this mightn't work, as USPS doesn't post to Australia, and the cost of parcel freight would be ridiculous. Oh, don't worry about that, they replied.
4 days later, the UPS truck rolled up and deposited a box with several sets of sliders, at no cost to me. In the meantime I'd fixed the cables, so I now have a fully functioning headset again.
This is outstanding support for an old, long superseded product. When the current headset eventually breathes its last, the choice of a replacement will be easy.