tdavis1198
Member
Just a FYI. I have had numerous packages from Vans delayed by days when shipped FedEx (urgent parts). The problem i found is that Vans is not putting the recipient phone number in the shipping info. They put their phone number. As a result, when FedEx needs to get duties and taxes there automated system attempts a delivery but due to COVID they can't collect the fees so they abandon delivery and it goes back into the system for days. If they have the correct phone number you get a call to pay over the phone (they dont have a way to pay online believe it or not) and then your package can be delivered.
I have sent a message to Vans but not sure if it will get to the right people.
I have sent a message to Vans but not sure if it will get to the right people.