Huh?
I am not in a position to determine if cables get cut very often. I simply relayed a message i thought was valuable to the group.
For the record, however, since 2005, my EFIS One and G3Lite have been fantastic. Installation was a breeze and I've never had issues I wasn't causing myself. Recently, due to card upgrade, I've had to recalibrate some things....working on that. I agree that service is painfully slow at times.
I recently watched neighbors of mine rip out, reinstall, rip out and ship to factory, reinstall again a new Dynon unit. Second one I've seen. Not pinging on Dynon (they are nice units), but they have hardware and service issues, too. What they don't have is a public bitch-board on their website. Who goes there? The unhappy! That hurt BMA sales through the years, and is hurting BMA today as undoubtedly volumes are lower because of it, profits are lower, reinvestment is lower.
I'm not excusing poor service. I am saying that vocal minorities with a public forum sounds bigger than it is, can ruin a brand, and become a self fulfilling prophesy.
The BMA unit is one of the best displays and functionality for the dollar. Poor service, software that doesn't work, etc are not acceptable. But in the overall context of total flying hours, they are small issues that I've seen repeatedly get resolved by Greg.
My opinion, anyway.....
Flame me!
Jon