I've spoke to their Customer service several times before ordering and a few times while I was waiting. I will say that they nailed the delivery date. In my case I'm very pleased and will post a new thread once I have it mounted and flying. I'm waiting on a few parts but I will say this, WOW it's a beautiful prop. If it performs half as good as it look, I'm going to be in for a treat when comparing to my wood prop. Back to the customer service. When I ordered my prop my thought was this - I want to hear from both sides and not make my decision based just on the complaints on this forum. So I called them... I spoke to one of the stakeholders and told them that the perception is that they build nice props but don't keep their word on the delivery dates. They acknowledged some past issues and even said they are delivering longer than expected due to how hard it is to find qualified candidates to work in their shop. They also said they are working to resolve those issues and are constantly on the look out for more help.
As a business owner I can relate so told them that I respected their honesty, and the position they are in. I asked for a realistic timeframe and made my decision on that. They nailed it. They called me around 2 week away from the "approximate delivery date" and said we believe your prop should be shipped on XXXX date and wanted to get final shipping address and payment. It was shipped exactly on the date they said after that. When I opened the box, my only wish was, how do get this on my plane NOW?