Hello,
We have been working with David (the original poster on this thread), and have discovered that his software is out-of-date by many months.
Since the current G3X Touch software (V6.30) contains improvements that addressed a previously discovered and fixed issue that could lead to display resets, we have asked him to upgrade his software and then let us know if this issue repeats.
In most instances, a display reset is the result of display internal diagnostics determining that something non-normal has occurred, and the display should be reset to prevent the display from ever becoming frozen and potentially misleading.
In almost all cases, a display reset is accompanied by the internal logging of diagnostic data that our team can use to reproduce and understand what lead to this reset.
In every new software release we make it a priority to address any issues that either our test team or customers have reported in the previous software version.
It is through this mechanism that we take advantage of not only our internal bench and flight testing, but also the flights made by all of our customers.
If you see an issue of this type with your software, first go to the
G3X/G3X Touch Software web page to make sure your software is up-to-date, and if it is, please contact
[email protected] and we will instruct you on collecting the diagnostic error log to assist us in researching your issue.
You may ask "why don't you care about software errors in previous versions?". We do, but it takes a lot of software engineering resources to take the error log and investigate each issue, and doing this with old software releases generally just points us to an issue that we have already addressed. Because of this, we always ask that you first update your software to the current release before sending us an error log to keep us from "spinning our wheels" investigating issues that have already been fixed.
Thanks,
Steve