Karee Brinlee
Active Member
Edit...
Just talked to parts and asked for more info. It appears they will start shipping back orders in a week or so as soon as they get the crating area lined out. Right now, it appears they do not have staff to do the crating but they are working on a plan.
I was also told they do not charge shipping on back order items.. YAY! I suppose It will be worth the wait.
They also did not increase the cost of my canopy frame so that is good news.
If is frustrating when we are ignored but I think they are doing all they can to manage the situation for a positive outcome.
I have had a canopy frame on order for months. It came it a month or more ago. I was told it would ship. Then the BK thing started. Then told it would ship. Then they said no back orders were shipping.
Then told if I wanted to pay shipping of 700.00 they would ship it.
I told them I would pay shipping with my own shipper and no response for two weeks.
I can get it shipped for 200.00 and I would do that saving them shipping when they ship it one day (in 6 months or so, who the **** knows).
That would save them the cost because for some reason, they say it ships for free when the back order goes out.
Can someone give me guidance.
Who could I talk to that can give me a straight answer.
KB
Just talked to parts and asked for more info. It appears they will start shipping back orders in a week or so as soon as they get the crating area lined out. Right now, it appears they do not have staff to do the crating but they are working on a plan.
I was also told they do not charge shipping on back order items.. YAY! I suppose It will be worth the wait.
They also did not increase the cost of my canopy frame so that is good news.
If is frustrating when we are ignored but I think they are doing all they can to manage the situation for a positive outcome.
I have had a canopy frame on order for months. It came it a month or more ago. I was told it would ship. Then the BK thing started. Then told it would ship. Then they said no back orders were shipping.
Then told if I wanted to pay shipping of 700.00 they would ship it.
I told them I would pay shipping with my own shipper and no response for two weeks.
I can get it shipped for 200.00 and I would do that saving them shipping when they ship it one day (in 6 months or so, who the **** knows).
That would save them the cost because for some reason, they say it ships for free when the back order goes out.
Can someone give me guidance.
Who could I talk to that can give me a straight answer.
KB
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