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  #1  
Old 09-27-2023, 01:01 AM
billytime1 billytime1 is offline
 
Join Date: Feb 2014
Location: spring valley
Posts: 132
Default Vans tech support for rv6
Wow. I asked vans tech support a question and the reply I got was a picture of the page (31) and no explanation.. guess the six is a waste of their time.. not the first time I got a lame reply… both in person and now e mail.. am I all alone in this or are there others?
Billythekid
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  #2  
Old 09-27-2023, 02:32 AM
PaulvS's Avatar
PaulvS PaulvS is offline
 
Join Date: Aug 2019
Location: Western Australia
Posts: 1,733
Default Yup
A year ago I got a great response to a query. I don't often need to contact Support, because there is a lot of great info on this site.

More recently I needed support that only Vans could provide (in relation to new parts that I purchased) and after waiting 2 weeks I followed up and received a response that was next to worthless. I suspect (speculate) that the laser crisis is consuming a bunch of support and other internal resources and they don't have time for other customers.
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Paul vS
Building RV-6A #22320 O-320 FP, slow build, 80% done.
Flying my Aeroprakt A-22 STOL and the aero club's RV-9A while I build
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  #3  
Old 09-27-2023, 10:50 AM
DeltaRomeo's Avatar
DeltaRomeo DeltaRomeo is offline
doug reeves: unfluencer
  
Join Date: Jan 2005
Location: Highland Village, TX
Posts: 4,615
Default Here if you need me
William, I built a six and if you’d like to reach out, I’d be happy to try to answer your question.

v/r,dr
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Doug Reeves RV-6 (your host)
  • FT: VansAirForce.net since 2007 (started it in 1996).
  • PT: Contract pilot. SIC in any plane that will have me. ATP. PIC typed in Phenom 300 and G-V(450/550). Flying resume.
  • PT: CAE Phenom 300 sim seat support @ KDFW. 435+ sessions.
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  #4  
Old 09-27-2023, 11:30 AM
gfb gfb is offline
 
Join Date: Jul 2014
Location: Madison, WI
Posts: 843
Default
What was the question?
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RV-9A - started 01/2015, completed 07/19/2018, 500hrs 03/14/2020
RV-10 - started 04/2020
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  #5  
Old 09-27-2023, 11:44 AM
jclark jclark is offline
 
Join Date: Jan 2005
Location: Columbia, SC
Posts: 1,086
Default
Quote:
Originally Posted by billytime1 View Post
Wow. I asked vans tech support a question and the reply I got was a picture of the page (31) and no explanation.. guess the six is a waste of their time.. not the first time I got a lame reply… both in person and now e mail.. am I all alone in this or are there others?
Billythekid
RV6 co-builder/owner here. Built over 20 years ago.

Reached out to Van's recently and got assistance from THREE different sets of people.

The RV6 is (was?) the most popular kit-built plane ever as I recall. And while it has been replaced by the RV7 and there are many new models that they have to support, they still provide (some??) parts for and answer questions for a 35 year old model.

If the question was a technical question regarding construction, THIS is a place where you can get a LOT of feedback, quickly. One of the MOST KNOWLEDGEABLE people in the world about RV6 construction is on this forum.

So, NO, the RV6 is not a waste of their time and
You are in good company with an RV6.
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James E. Clark
Columbia, SC
Former EAA Board Member
RV6, RV8 Flying
RV6A Hoping to get back to finishing soon
APRS
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  #6  
Old 09-27-2023, 12:04 PM
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Mike S Mike S is offline
Senior Curmudgeon
  
Join Date: Sep 2005
Location: Dayton Airpark, NV A34
Posts: 16,936
Default
Methinks that the folks who were from the RV 6 era are getting kinda thin at the mothership.

As was already suggested, post the question here, and you should get a response.

A PM to Scott McDaniels ( https://vansairforce.net/community/member.php?u=1835 ) might help also............
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Mike Starkey
VAF 909

Rv-10, N210LM.

Flying as of 12/4/2010

Phase 1 done, 2/4/2011

Sold after 240+ wonderful hours of flight.

"Flying the airplane is more important than radioing your plight to a person on the ground incapable of understanding or doing anything about it."
Last edited by Mike S : 09-27-2023 at 12:07 PM.
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  #7  
Old 09-27-2023, 02:04 PM
jrs14855 jrs14855 is offline
 
Join Date: Apr 2008
Location: Lake Havasu City AZ
Posts: 3,120
Default RV6
2700 RV6's completed. A few still being built. I am not an RV builder or pilot. To me a airplane has to "look right". The 6 wins that contest easily, a fastback 4 a close second, the rest in a different league.
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  #8  
Old 09-27-2023, 06:49 PM
rvbuilder2002 rvbuilder2002 is offline
 
Join Date: Jul 2005
Location: Hubbard Oregon
Posts: 10,468
Default
Quote:
Originally Posted by Mike S View Post
Methinks that the folks who were from the RV 6 era are getting kinda thin at the mothership.

As was already suggested, post the question here, and you should get a response.

A PM to Scott McDaniels ( https://vansairforce.net/community/member.php?u=1835 ) might help also............
Actually, William has reached out to me off-line more than once and I have done what I could to help, but I guess some people just need to vent regardless the outcome of their issue.....
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Opinions, information, and comments, are my own unless stated otherwise.
You are personally responsible for determining the suitability of any tips, ideas, etc. obtained from any post I have made in this forum.

Scott McDaniels
Hubbard, Oregon
Formerly of Van's Aircraft Engineering Prototype Shop
FAA/DAR & Pre-purchase inspection Services
A&P, EAA Technical Councelor
RV-6A (aka "Junkyard Special ")
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  #9  
Old 09-27-2023, 08:41 PM
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Sam Buchanan Sam Buchanan is offline
been here awhile
  
Join Date: Dec 2004
Location: North Alabama
Posts: 4,856
Default
When I finally decided to rebuild the RV-6 rudder that has been flying with tiny cracks for 23 years I reached out to the factory for details about availability/ordering the parts I needed. I received superb support in the way of responses to my emails with info and prompt shipment of the needed RV-6 rudder parts which are common with the RV-4, an even older model.
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RV-6
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  #10  
Old 10-02-2023, 11:22 PM
billytime1 billytime1 is offline
 
Join Date: Feb 2014
Location: spring valley
Posts: 132
Default Junk yard dog
Mc daniels… thank you .. I will get my wings level..
delta Romeo .. thank you too.. I will reach out..
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