Karetaker
Well Known Member
Howdy everyone. I am not the type to rant publicly, but this needs to be addressed. I'll try to keep it brief.
I placed an order with Online Metals for a custom cut piece of aluminum to be used as side skins for my tip up canopy. Ten days later, no strip. After I inquire, I was told there was no record of the item being shipped and that the order would go out right away. Three days later it arrived. A similar order prior to that was received in 3 days...shipped to Ohio. 13 days is not the end of the world, but irritating knowing other orders were received in 3-4 days.
My last order was deplorable. Another order placed for a custom cut piece of aluminum for the "targa" strip over my tip up canopy. The piece arrived taped to a piece of wood, inside a large, heavy cardboard tube. The piece was bent/creased and unusable. It was very clearly damaged prior to shipment. Again, I notify Online Metals and was sent a replacement. That replacement arrived today. It was only packed inside the cardboard tube, no wood and was completely mangled. Again very clearly damaged prior to shipping and clearly damaged on purpose. That's right; on purpose!
If anyone can provide me an email address, I would like to send pictures to them, so that they may post the pictures here for me and everyone will see exactly what I am talking about.
I will be sending a letter and pictures to their corporate office in Seattle WA. I don't expect anything to come of it, but I will keep this forum updated if they respond.
I personally will never do business with Online Metals ever again.
I placed an order with Online Metals for a custom cut piece of aluminum to be used as side skins for my tip up canopy. Ten days later, no strip. After I inquire, I was told there was no record of the item being shipped and that the order would go out right away. Three days later it arrived. A similar order prior to that was received in 3 days...shipped to Ohio. 13 days is not the end of the world, but irritating knowing other orders were received in 3-4 days.
My last order was deplorable. Another order placed for a custom cut piece of aluminum for the "targa" strip over my tip up canopy. The piece arrived taped to a piece of wood, inside a large, heavy cardboard tube. The piece was bent/creased and unusable. It was very clearly damaged prior to shipment. Again, I notify Online Metals and was sent a replacement. That replacement arrived today. It was only packed inside the cardboard tube, no wood and was completely mangled. Again very clearly damaged prior to shipping and clearly damaged on purpose. That's right; on purpose!
If anyone can provide me an email address, I would like to send pictures to them, so that they may post the pictures here for me and everyone will see exactly what I am talking about.
I will be sending a letter and pictures to their corporate office in Seattle WA. I don't expect anything to come of it, but I will keep this forum updated if they respond.
I personally will never do business with Online Metals ever again.